Thursday, May 19, 2011
The Big Book of Customer Service Training Games
Do you like this story?
Peggy Carlaw, Vasudha K. Deming, "The Big Book of Customer Service Training Games (Big Book)"
McGraw-Hill | Pages: 209 | 1998-09-01 | ISBN 0070779740 | PDF | 2.0 Mb
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Code:
http://www.MegaShare.com/3172994
